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Refund policy

To be eligible for a replacement, you must report issues immediately upon delivery and submit a valid Website Invoice ID along with continuous, unedited video proof showing the entire purchase/redemption process and demonstrating the non-working status of the account. Warranty claims submitted without complete video evidence, without feedback, or with improper payment methods/currencies will be automatically denied. Unreasonable pings, ticket abuse, or open disputes/negative feedback will result in immediate termination of warranty, service blacklisting, and a permanent ban across all RZ Services platforms.