Privacy policy

1. Information We Collect When you make a purchase or interact with RZ Services, we may collect the following basic information: Order & Transaction Details: Invoice IDs, purchased items, payment timestamps, and transaction status provided by our automated store platform. Contact Information: Email address (used to send your order receipt and product details). Payment Information: Payment methods used (e.g., PayPal, cryptocurrency). Note: We never store or process your full payment card or bank details directly. Discord Data: Your Discord User ID and username if you open a ticket or join our Discord server for support. 2. How We Use Your Information We use your data solely for necessary business operations, including: Processing and delivering your orders automatically. Verifying customer warranty claims, invoice IDs, and support requests. Preventing fraudulent transactions, chargebacks, and abuse of our services. Communicating important updates regarding your orders or changes to our Terms of Service. 3. Data Protection & Sharing Zero Data Selling: We do not sell, rent, or trade your personal information to third parties under any circumstances. Third-Party Services: Your data is processed securely through trusted third-party providers required to run our shop (such as automated checkout platforms like SellAuth, payment processors, and Discord). These services handle data in accordance with their own privacy policies. Legal Requirements: We reserve the right to disclose relevant logs or transaction info if required by law or to protect against fraud and malicious activity. 4. Data Security & Storage We employ industry-standard security measures to ensure your transaction records and delivery logs are kept safe from unauthorized access. Support media (such as video proof submitted for replacements) is retained only as long as necessary to resolve your warranty claim. 5. Cookies & Tracking Our web shop may use minimal essential cookies or local storage to maintain your active session, remember your shopping cart, and ensure secure navigation through the checkout process. 6. Updates to This Policy RZ Services reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted immediately on our website or Discord server.